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FAQs

FAQ's

Want to know more?

Browse our frequently asked questions for more information on vehicles, maintenance, owner content, manuals, and more.

Web site Help
Browser Difficulties
Why do some parts of the Web site seem to not load or don't display properly on my screen?

The Web pages and functionality on gm.ca have been optimized to work with Microsoft Internet Explorer 7.0 or later and Firefox 3.6 or later, Chrome (latest) and Safari (latest). In most cases, the screen layout is optimized for 1024x768 pixel resolution.

Certain sections and tools on gm.ca have also been optimized for use on mobile smartphones and tablet devices.

"Build and Price" Vehicle Tool
When I click on "Build and Price", a separate pop-up window launches, but nothing seems to happen. The pop-up window remains white. Why is that?

It may be that the "Build and Price" application did not launch properly. Simply close the new pop-up window, and try again. If the "Build and Price" still does not launch, it may be that you have your security settings set to "ad-block". Some firewalls and software packages, such as Norton Internet Security, block pop-up windows from opening. If your security program allows for customized settings, you may be able to modify these settings to allow non-script pop-up windows to open.

Career Opportunities at GM Canada
I would like to seek employment with GM Canada. Where can I send my resume?

Refer to our Career Centre for GM Canada career information.

Contacting General Motors of Canada:
How can I contact General Motors of Canada?

Click on the Contact Us link found at the bottom of every gm.ca page for a complete listing of ways you can contact us, including by email, regular mail, phone and online via live chat.

Dealer Locator: How It Works
Why do many functions on the Web site ask you to choose a dealer to proceed?

There are numerous reasons for this. First, retail offers of products and services vary depending on geographic region in order to fulfill the differing needs of consumers across the country. By choosing a preferred dealer, the gm.ca Web site can display the offers applicable to a Web visitor's region. In some cases, gm.ca may simply request a postal code to access relevant information.

Also, General Motors of Canada believes that enabling contact through our franchised dealer network can maximize customer satisfaction. The process of buying and owning a new or used vehicle can be very complex. GM dealers have experience in ordering or locating new and used vehicles, facilitating financing, discussing options, servicing vehicles, merchandising quality accessories, and assisting automotive consumers to comply with all local laws and requirements involved with owning and operating a motor vehicle. While the gm.ca Web site will continue to add content and applications to assist automotive consumers, involving our franchised distribution network will maximize consumer satisfaction.

How can I locate my closest GM dealer?

To locate your closest GM Canada dealer, simply click on the Locate a Dealer link found in the "site map" on the top of the gm.ca Web site page. Searching for a dealer can be performed in three ways:

  • by postal code,
  • by city/town within a province, and
  • by a preferred dealer name.

Simply input information and select "Search" to submit the request.

In addition, searches may also be made by brand:

  • input the postal code or city/ town
  • select the desired brand from the drop down brand list (i.e. Chevrolet)
  • Click "Search"

The results displayed will be only those dealers franchised for Chevrolet your selected brand, close to that postal code location. Also, if you are only looking for a Chevrolet dealer who offers a specific service (i.e. GM Goodwrench Service), complete the process above, then select the desired service from the Service drop down menu.

I entered my postal code into the dealer search and didn't receive any dealers in my response. How does the postal code search work?

Generally, a postal code search is the most accurate method available. After entering a postal code in the input box, scroll down and click on "Search". Postal code searches list the closest 15 dealerships, sequenced by direct distance, up to a maximum 500 kilometre radius. If the result of a search equals zero, verify the postal code and resubmit. If that still doesn't yield results, it may be that the postal code may be is fairly new and not in the database yet. Try searching by city/town or preferred dealer name.

I am looking for a dealership in a certain city, but I'm not quite sure of the province. Can I still use this feature?

The search by city/ town and province will not work when the city/ town is used and the province is not known. This search requires entries for both the city/ town and the province. Try using different province values to locate your desired dealership.

Editing Your Personal Profile
How do I edit my personal profile?

Click here to log into change your personal profile. Please be aware that editing this screen does not change your ownership information or contact information with General Motors. If you have moved or have changed phone numbers or email addresses since you have purchased your vehicle at a GM dealer, you should call 1-800-GM DRIVE with your new contact information.

Fuel Economy:
Where can I find information about fuel economy and ratings?

You can find it this information through Natural Resources Canada's Auto$mart web site.

This site contains many useful tips on improving fuel consumption.

Logging in to gm.ca
Why am I having problems logging in to the password protected areas of gm.ca?

If you are having problems logging into My GM Canada or other interactive services at gm.ca, your browser settings may not be correct. For My GM Canada to work properly, your browser must have 128-bit encryption (for security reasons) and cookies must be enabled so that we know you are logged in throughout your visit with us. These cookies, or tokens, are erased each time you leave the site.

To ensure that your browser has 128-bit encryption:

Internet Explorer - Select Help, then About Internet Explorer, and a window should appear indicating the cipher strength (it should read 128-bit).

If you do not have 128-bit encryption or if you are still unsure whether you have 128-bit encryption, the latest version of Internet Explorer includes 128-bit encryption standard. It should be downloaded.

To ensure that your cookies are enabled:

If you have successfully logged in, but are repeatedly asked to log in again throughout your visit to gm.ca, it is likely that you have your cookies disabled. Please visit the help section of your browser to find instructions to enable your cookies. If cookies are enabled, make sure that your time & time zone are set properly.

If you are accessing the Internet from work, please be aware that some corporate firewalls do not allow access to all sites.

Printing from gm.ca

If you're experiencing minor difficulties when printing information from gm.ca, please take a look at these helpful hints:

When printing from gm.ca, I notice that background photographs do not print. Why is that?

Your browser may not have the "Background Printing" function turned on. To turn it on, you can view the requirements for your specific browser:

Internet Explorer

  • Select File -> Page Setup...
  • Ensure that "Print Background Colors and Images" is selected
  • Click "OK" to finish

Firefox

  • Select File -> Page Setup...
  • Ensure that "Print Background (colors & images)" is selected
  • Click "OK" to finish

Google Chrome

  • Chrome does not support printing colours or background images in its current release (at time of writing, this is version 19.0.1084.52 m)

Safari (PC)

  • Safari on a PC does not support printing colours or background images in its current release (at time of writing 5.1.7)

Safari (Mac)

  • Select File -> Print
  • Expand to show the extended Print dialog by clicking the down arrow that appears beside the selected printer name drop down
  • Select the "Print Backgrounds" option
  • Click <Print> to print your page
Sometimes when I print a page, only half of it prints or it comes out on two pieces of paper. Can I fix it so that it fits on one piece of paper?

What you need to do is change the orientation of what you're printing. Here's how it's done:

Enter your Printing Properties dialog

  • Look for an Orientation option within here (will vary from printer to printer) and ensure that Portrait is the selected Orientation for your print.

Do bear in mind that longer web pages will need to print on several pages.

Privacy Policy
What is GM Canada's privacy policy?

Please click here to view our privacy policy.

Replacement Owner Manuals
How can I order a replacement owner's manual for my GM vehicle?

A softcopy of your owner's manual can be downloaded from gm.ca at the following:

A hardcopy replacement can be purchased from Helm Corporation at 1-800-782-4356.

Maintenance, Service And Repair
Where do I find information on the ignition switch recall?

Click here for information on the ignition switch recall or you can contact the Customer Care Centre at 1-800-263-3777.

Whom do I contact if I have a concern with my vehicle?

Your satisfaction and loyalty are important to your dealer and to GM. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Generally, concerns can be quickly resolved at that level. Click here to locate a dealership near you.

Although we are unable to provide technical information or vehicle diagnosis through our internet or telephone communications, our Customer Care Centre is available should you require assistance. Please have your VIN (vehicle identification number) available when you contact us. Our hours of operation are Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm EST.

Please contact us:

  • by calling our Communications Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
  • by e-mail
  • by mail at:
    • General Motors of Canada Limited
    • Mailcode: CA1 163-005
    • 1908 Colonel Sam Drive
    • Oshawa, Ontario
    • L1H 8P7
Why are Goodwrench-trained technicians so important?

From changing oil to changing engines, these automotive experts use only Genuine GM Parts & Accessories that are designed specifically for your GM vehicle and are also tested for performance and reliability. So no matter what kind of GM vehicle you own, trust it to the Goodwrench-trained technicians at your GM dealer. You will spend less time in the shop and more time on the road. For more Goodwrench vehicle service details, click here.

How do I obtain an Owner's Manual?

To download a complimentary electronic copy (PDF) of your owner's manual here.

Currently, the manuals date back to 1999. To purchase an Owner's Manual for your GM vehicle, please contact HELM INC at 1-800-782-4356 or order online.

What is the GM Owner Centre?

The GM Owner Centre is the online destination designed exclusively for GM owners. Here, you will find quick access to important information and features, including your:

  • Maintenance Schedule and Warranty
  • Financing and lease-end options
  • Owner's Manual
  • Owner Services
  • Live Chat with a Customer Care Ambassador

In addition, you can also check out our featured articles, apps, current offers and more.

For more details, click here.

How do I know if my vehicle has been included in a recall campaign?

Should a recall on your vehicle ever occur, GM will notify you by mail. To ensure we have your contact and active vehicle information up to date, please contact us at the Customer Care Centre. You may also contact your dealer or contact the Customer Care Centre directly for recall information. The centre's hours of operation are Monday-Friday, 8:00am to 11:00pm and Saturdays, 8:00am to 5:00pm EST.

You can contact us:

  • by calling the Customer Care Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
  • by e-mail
  • by Live Chat
  • by mail at:
    • General Motors of Canada Limited
    • Mailcode: CA1 163-005
    • 1908 Colonel Sam Drive
    • Oshawa, Ontario
    • L1H 8P7
How do vehicle recalls work?

Recalls are VIN-specific. Not every vehicle in a year, make, and model is included in a recall. You can register your vehicles that were made after 1993 at the GM Owner Center and receive updates of vehicle recalls on your personalized web site account. Click here to create your account today. Once you have created your account, click on the My Preferences section and from there you will be able to update your mailing address and other profile details.

What is Roadside Assistance?

GM has a Roadside Assistance program to assist owners during an emergency and with other services. It is a complimentary service that comes with each new GM vehicle. Services provided may include:

24-hour, 7-days-a-week toll-free 800 phone assistance, towing to the closest GM dealer (from a legal roadway), flat tire change (using your vehicle's spare or tire inflator kit), battery jump-start, vehicle unlock service (costs for a new key and the labour to create not covered), trip interruption assistance (coverage varies by brand), trip routing (coverage varies by brand), and emergency fuel delivery (up to $5.00 worth).

How do I contact Roadside Assistance?

If your GM vehicle is equipped with an active OnStar ® subscription, simply press the blue button for roadside service. If your vehicle is not equipped with OnStar, please contact Roadside Assistance directly:

  • by phone: 1-800-268-6800

Click here for more information about Roadside Assistance.

How long is my vehicle covered by Roadside Assistance?

Roadside Assistance is included for 5 years or 160,000km (whichever occurs first) on 2007 and newer Chevrolet and GMC models. For Buick and Cadillac vehicles, Roadside Assistance is included for 5 years or 160,000km (whichever occurs first) on 2007 - 2012 model year vehicles and 6 years or 110,000 km (whichever occurs first) on 2013 model year vehicles.

Are there any costs to me for using Roadside Assistance?

There is generally no charge for any of the services listed under "What is Roadside Assistance?" while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest GM dealer, non-warranty parts and labour, or lost key replacements. For details and additional information, please refer to Section 7 of your Owner's Manual.

Download a complimentary electronic copy (PDF) of your Owner's Manual here.

If you wish to purchase an Owner's Manual for your GM vehicle, please contact HELM INC at 1-800-782-4356 or order it online.

What type of oil should I use in my GM vehicle?

You can find this answer by looking in your Owner's Manual under "Oil, Engine."

To download a complimentary electronic copy (PDF) of your owner's manual please visit: http://www.gm.ca/gm/english/owner_centre/corporate/resources/manuals

Currently, the manuals date back to 1999. To purchase an Owner's Manual for your GM vehicle, please contact HELM INC at 1-800-782-4356 or order it online.

What is the Oil Life Monitoring System?

The GM Oil Life Monitoring System is a computer-based software algorithm that determines when to change oil based on engine operating conditions. There is no actual oil condition sensor. Rather, the computer continuously monitors engine-operating conditions to determine when to change the oil. To learn more about the Oil Life Monitoring System, please click here.

How do I get towing information for my vehicle?

Towing information is available in your Owner's Manual. Please note that maximum towing capacity is vehicle specific and more information (i.e. VIN) will be required. Some information can be found here.

For further assistance, please contact us at the Customer Care Centre. The centre's hours of operation are Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm, EST.

You can contact us:

  • by calling the Customer Care Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
  • by e-mail
  • by Live Chat
  • by mail at:
    • General Motors of Canada Limited
    • Mailcode: CA1 163-005
    • 1908 Colonel Sam Drive
    • Oshawa, Ontario
    • L1H 8P7
How do I contact General Motors of Canada Limited if I have received a recall notification for a vehicle I no longer own?

General Motors is bound by law to send out the safety notices to the last registered owner of this vehicle and if no subsequent owner has been listed, you may receive future notices. Please disregard them and we apologize for any inconvenience it may cause. To ensure we have your contact and active vehicle information up to date, please contact us at the Customer Care Centre. The centre's hours of operation are Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm EST.

You can contact us:

  • by calling the Customer Care Centre toll-free at 1-800-263-3777 or 1-800-263-7854 (French)
  • by e-mail
  • by Live Chat
  • by mail at:
    • General Motors of Canada Limited
    • Mailcode: CA1 163-005
    • 1908 Colonel Sam Drive
    • Oshawa, Ontario
    • L1H 8P7
Sales and Financing
Is GM offering any vehicle rebates, incentives or special offers?

Incentive offers vary throughout the year. For more information on current offers in your area, please click here.

You may also contact a local dealer to inquire about any potential local offers. To locate a dealership near you, please click here.

What are the different option packages and prices?

Available options and prices vary from model to model; therefore it is best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you are interested in. To locate a GM dealer, please click here.

To view the models and option packages online, please click here.

When can I place an order for next year's model?

Ask your local GM dealer for specifics about the model you are interested in. He or she will be glad to provide you with a schedule. To locate a GM dealer, please click here.

How are trade-in values decided?

Your trade-in value is determined by the dealer and could vary based on many factors including mileage, the overall condition of your vehicle, the popularity of your vehicle and current regional market conditions. Check with your dealer for details. You can also request your trade-in value using our Trade-In Appraisal tool. To do so please click here.

Can I purchase a GM vehicle directly from the factory?

No. However, you may order a vehicle from the factory through an authorized GM dealer. To locate a GM dealer, please click here.

What financing options are available through GM?

- Financing -

Generally, if you plan to drive your vehicle for more than just a few years, you consistently drive well over 24,000 kilometres a year, you subject your vehicles to rough treatment, you plan to alter the vehicle's appearance or if you feel more comfortable with the idea of "owning" a vehicle, "Purchase Financing" is probably right for you. Please contact your nearest GM dealership for more information.

Your GM dealership has a variety of ways to fit a new GM vehicle into your life and your budget. View the range of financing choices your dealership offers to qualified customers here.

How do I get information about where to return my lease?

To obtain information regarding the return of your leased vehicle, please contact your local dealer. To locate a GM dealer please click here.

Or alternatively, please click here for FAQs. If you require further assistance please call ALLY directly at 1-800-616-4622.

How do I locate a GM dealer near me?

To locate a dealership near you, please click here.

You will have the option of searching by postal code, city or brand.

How can I find a GM dealership and vehicle?

To find a vehicle near you, please select the Make and Model you are interested in locating from the brand homepage and continue to the "Locate a Vehicle" screen, or you may contact your nearest dealer by visiting us here.

Parts and Accessories
Where can I learn more about GM vehicles' iPod ®/MP3 compatibility?

Most GM vehicles come standard with iPod ®/MP3 player compatibility built into the vehicle's audio system through Personal Audio Link (PAL) technology. To learn more about this feature, please refer to your Owner's Manual.

To order an Owner's Manual online, please click here.

To download a complimentary electronic copy (PDF) of your owner's manual, please click here.

Currently, the manuals date back to 1999.

Where can I learn more about GM vehicles' Bluetooth ® compatibility?

Most new GM vehicles are fully Bluetooth ®-compatible, providing hands-free control and connectivity. To learn more about Bluetooth integration in GM vehicles, please click here and choose the Bluetooth option.

Where can I purchase officially licensed GM and brand merchandise?

To order merchandise, please visit your local GM dealer for specifics. To locate a dealership near you, please click here.

Can I buy vehicle parts online?

Serviceable parts or accessories carried by General Motors of Canada Limited can be obtained through our authorized dealerships. To determine the correct part for your vehicle, additional information is often required, such as model year, body style, etc. In order to provide you with the most accurate assistance and information, we recommend that you communicate further with the dealership Parts Manager. To locate a dealership near you, please click here.

How can I get touch-up paint for my vehicle?

We recommend that you speak with the dealership Parts Manager to determine the correct paint code. To locate a dealership near you, please click here.

How do I find parts/accessories for my older vehicle?

Due to the age of certain vehicles, you may experience some difficulty in locating parts. Serviceable parts or accessories carried by General Motors of Canada Limited (GMCL) can be obtained through our authorized dealerships. To determine the correct part for your vehicle, additional information is often required, such as model year, body style, etc. In order to provide you with the most accurate assistance and information, we recommend that you communicate further with the dealership Parts Manager.

To locate a dealership near you, please click here.

Please be aware that availability of a specific part may be based on demand for the part, the age of the vehicle involved, availability of parts sources, etc. You may also find success in locating the individual component through a local auto parts retailer.

Alternatively, you can visit Vintage Parts Inc. here.

Did my vehicle come with remote keyless entry? If not, how can I get one installed?

If you are unsure whether your vehicle is equipped with remote keyless entry, consult your Owner's Manual. If you are still unsure, or if you would like to have it installed, your dealer may be able to help. Please contact your local dealership's Parts department. To locate a dealership near you, please click here.

Will customers still be able to get service parts to repair their GM vehicles?

Vehicle parts and components may be stocked for up to ten years after the current model year; however, warehouse facilities and storage are limited. Please contact your local GM Dealership, Parts Department, for further assistance. To locate a dealership near you, please click here.

How do I find out about making modifications to my vehicle?

General Motors' vehicles are designed and tested to meet our standards for performance and quality, as well as all government regulations pertaining to fuel consumption, vehicle emissions and motor vehicle safety. We do not recommend any deviation from the factory design and construction of our product, as these changes may adversely affect the safety and performance of the vehicle, as well as the terms of the warranty. Please discuss any planned modifications with your Service Manager at your dealership prior to making the modifications. To locate a GM dealership in your area please click here.

Product Features
Where can I get information about the navigation systems available in GM vehicles?

Most GM vehicles come equipped with standard or available on-board navigation systems. GM is proud to offer OnStar ® Directions & Connections Plan standard for 6 months with most new 2011 and 2012 vehicles. To learn more about OnStar services, including turn-by-turn navigation, please visit www.onstar.ca or select "For Owners" – OnStar on the gm.ca homepage. To learn more about the maps and navigation information available for your GM vehicle's on-board navigation system, click here.

If you are a current GM owner, you may also read more about your vehicle's navigation system in your vehicle Owner's Manual.

To download a complimentary electronic copy (PDF) of your Owner's Manual please click here.

Currently, the manuals date back to 1999.

Where can I learn more about GM vehicles' iPod ®/MP3 compatibility?

Most GM vehicles come standard with iPod ®/MP3 player compatibility built into the vehicle's audio system through Personal Audio Link (PAL) technology. To learn more about this feature, please refer to your Owner's Manual.

Download a complimentary electronic copy (PDF) of your owner's manual here.

Currently, the manuals date back to 1999.

Where can I learn more about GM vehicles' Bluetooth ® compatibility?

Most new GM vehicles are fully Bluetooth ®-compatible, providing hands-free control and connectivity. To learn more about Bluetooth integration in GM vehicles, click here and choose the Bluetooth ® option.

What is E85 Ethanol?

E85 Ethanol, a blend of 85% ethanol and 15% gasoline, is a renewable fuel made mostly from corn. E85 Ethanol Flexible Fuel Vehicles (FFV) are designed to run on E85, gasoline, or any blend of the two. For more details, including vehicles with the E85 option, please click here.

Where can I find information about air bags/supplemental inflatable restraints on GM vehicles?

For general information, click here.

You can also learn about your vehicle's specific airbag/supplemental inflatable restraints in your Owner's Manual.

Download a complimentary electronic copy (PDF) of your Owner's Manual here.

Currently, the manuals date back to 1999.

What is Electronic Stability Control (e.g. StabiliTrak ®) and how does it work?

Stability enhancement systems help drivers maintain control of vehicles during certain low traction driving conditions such as ice, snow, gravel, wet pavement and uneven road surfaces, as well as in emergency lane changes or avoidance manoeuvres. For more details as well as how the system works, please click here.

What is the difference between all-wheel drive and four-wheel drive?

A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4x4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch.

What is the difference between Curb Weight and Gross Vehicle Weight?

Curb Weight is the weight of an empty vehicle (without payload or driver) with standard equipment, fuel, coolant, and oil. It is also known as the Vehicle Weight Rating. Gross Vehicle Weight is the actual weight of the entire vehicle and its contents, including fuel and occupants. For more information, please click here.

What is the Gross Vehicle Weight Rating (GVWR)?

Gross Vehicle Weight Rating (GVWR) is the maximum weight a vehicle should reach in use, including the weight of the vehicle, passengers and cargo. The Gross Vehicle Weight Rating is set by the manufacturer and exceeding this weight is unsafe. For more information, please click here.

What is Payload?

Payload is the maximum allowable weight of cargo to be carried in a vehicle, including all occupants and optional equipment. It is computed by subtracting Curb Weight from Gross Vehicle Weight Rating (GVWR).

What are the different option packages and prices?

Available options and prices vary from model to model; it is best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you are interested in. To locate a GM dealer, please click here.

To view the models and option packages online, please click here.

Where can I learn more about the optional DURAMAX Diesel engine and its availability on GM trucks and SUVs?

To view the models and option packages online, please click here.

What is OnStar ®?

OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. GM is proud to offer OnStar ® Directions & Connections Plan standard for 6 months with most new 2011 and 2012 vehicles.

OnStar's innovative three-button system offers: 24-hour access to live OnStar advisors, connection to emergency assistance, and access to OnStar Hands-Free calling in covered areas (prepaid calling charges apply). Please visit the OnStar web site for system limitations and details. You can also learn more about the OnStar service modules with an interactive demonstration at the OnStar web site.

To learn more about OnStar services, including turn-by-turn navigation, you may contact OnStar tollfree at 1-888-4-ONSTAR (1-888-466-7827) or visit the web site at www.onstar.ca. You may also connect through the gm.ca homepage by choosing "For Owners" - OnStar.

What is OnStar ® Vehicle Diagnostics?

OnStar ® Vehicle Diagnostics is an exclusive service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by e-mail. It is available only from OnStar and GM — just one more way OnStar helps give you peace of mind on the road. Visit onstar.ca for more information. To view an interactive demonstration of the OnStar Vehicle Diagnostic system, visit the OnStar web site at www.onstar.ca or connect through the gm.ca homepage by choosing "For Owners" - OnStar.

What is the GM Mobility Program?

GM is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please click here or contact the GM Canada Mobility Assistance Center at 1-800-GM-Drive (463-7483) English/French (TDD users, 1-800-263-3830).

Safety
Is it still necessary to wear a safety belt with the Supplemental Inflatable Restraint system?

Yes! The airbag supplements the protection provided by the shoulder belts. Remember, the airbag is designed to inflate in moderate-to-severe frontal and near-frontal crashes. Safety belts can provide protection in impacts other than frontal and near-frontal collisions.

What makes an airbag inflate?

In a deployment event, the sensing system sends an electrical signal triggering a release of gas from the inflator. Gas from the inflator fills the airbag, causing the bag to break out of the cover. The inflator, the airbag, and related hardware are all part of the airbag module.

To read more about airbags, please click here.

When should an airbag inflate?

Frontal airbags are designed to inflate in moderate to severe frontal or near frontal crashes to help reduce the potential for severe injuries, mainly to the driver's or front outboard passenger's head and chest. However, they are only designed to inflate if the impact exceeds a predetermined deployment threshold. Deployment thresholds are used to predict how severe a crash is likely to be in time for the airbags to inflate and help restrain the occupants. Whether the frontal airbags will or should inflate is not based primarily on how fast the vehicle is traveling. It depends on what is hit, the direction of the impact, and how quickly the vehicle slows down.

Frontal airbags may inflate at different crash speeds depending on whether the vehicle hits an object straight on or at an angle, and whether the object is fixed or moving, rigid or deformable, narrow or wide.

Thresholds can also vary with specific vehicle design.

Frontal airbags are not intended to inflate during vehicle rollovers, in rear impacts, or in many side impacts.

To read more about airbags, please click here.

Will a side or rear impact or rollover cause the airbag to deploy?

If the vehicle is equipped with seat-mounted side impact or roof-rail-mounted head curtain air bags, those will deploy in a side impact. If the vehicle is equipped with rollover-capable head curtain airbags, a rollover sensor will deploy the head curtain airbags in a rollover incident. The frontal airbags will not deploy in a side impact or rollover, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags. The airbags will not deploy in a rear impact.

Where can I find information about airbags/supplemental inflatable restraints on GM vehicles?

For general information, please click here.

To learn about the specific items on your vehicle, please refer to your vehicle Owner's Manual, "Seats and Restraint Systems."

To download a complimentary electronic copy (PDF) of your Owner's Manual, please click here.

Currently, the manuals date back to 1999.

What kind of child-safety seats should I use in my GM vehicle?

There are no specific child restraints that GM recommends or endorses. GM's seats and safety belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with GM vehicles. It is important to choose the right car seat for your child's age and weight. Also, you should ensure the car seat is installed correctly by having it checked at a local car seat clinic. If you do need to install the car seat on your own, consult both the car seat manual and your vehicle's Owner Manual.

To download a complimentary electronic copy (PDF) of your Owner's Manual (1999 model year and newer), please click here.

If you wish to purchase an Owner Manual, you may purchase one for your GM vehicle by contacting HELM INC at 1-800-782-4356 or ordering online, here.

Warranty

Our warranties differ from brand to brand. Click on the appropriate brand below to learn more about its warranty.

Consumption and Alternative Fuel Technology
What is the fuel consumption for my vehicle? How is that determined?

Your vehicle's fuel consumption may differ from published ratings, depending on how, where and when you drive. Several things can affect fuel use: your driving style and behaviour, vehicle acceleration and driving speed, overall age and operating condition of your vehicle, temperature, weather, traffic, road conditions, and drive systems and powered accessories (i.e. air conditioning) installed in your vehicle. There is also a work-in period for new vehicles to determine accurate fuel consumption. For more information on fuel consumption, click here.

What is GM doing to improve fuel efficiency and reduce vehicle emissions?

GM has a comprehensive strategy in place to increase fuel efficiency and reduce vehicle emissions. GM is currently improving the traditional internal combustion engine with advanced technologies that save fuel such as Active Fuel Management ®, six speed transmissions, and Variable Valve Timing.

In 2011 GM introduced the Chevrolet Volt – the extended range electric vehicle that has been called the revolutionary automotive technology of our era.

On top of that, GM continues to make advances in the genre of environmentally responsible vehicles with electrically driven vehicles, including hybrids, plug-in hybrids, hydrogen fuel cell vehicles, and extended range electric models.

To learn more about the Chevrolet Volt, click here.

Why doesn't GM improve the fuel efficiency of its vehicles?

Continually improving the fuel consumption of our vehicles is a top priority for GM. In fact, GM provides a broad array of fuel-efficient cars, trucks, and SUVs that utilize numerous fuel-saving technologies.

Does GM offer any hybrid vehicles?

Yes. GM offers a full portfolio of hybrid vehicles that provide consumers a choice in terms of fuel savings and cost. Several models are already on the road. For the 2012 model year, GM is offering hybrid versions of the Cadillac Escalade, Chevrolet Silverado 1500, Chevrolet Tahoe, GMC Sierra 1500, GMC Yukon.

In 2011 GM announced the arrival of the Chevrolet Volt, an Electric Vehicle with Extended Range. The Chevrolet Volt is truly a breakthrough vehicle, delivering the benefits of electric driving without the range anxiety associated with pure electric vehicles. The Chevrolet Volt is an electric vehicle that can operate under a range of weather climates and driving conditions with little concern of being stranded by a depleted battery. For the first 40 to 80 km depending on driving conditions, the Chevrolet Volt can drive gas and tailpipe emissions free using a full charge of electricity stored in its 16-kWh lithium-ion battery. The Volt's total range is over 500km and is powered by electricity all the time. To learn more about the Volt, click here.

What is GM doing with hydrogen fuel cell vehicles?

We're dedicated to seeking out the most responsible and beneficial innovations for tomorrow's world – but never at the expense of today. The Chevrolets on the road right now are among the most fuel efficient vehicles you'll find anywhere. With engine management systems like Variable Valve Timing and Active Fuel Management, as well as exciting developments in flexfuels, hydrogen fuel cells, hybrid and electric technologies, Chevrolet is taking an industry-leading role when it comes to maximizing fuel efficiency and minimizing tailpipe emissions.

Is GM doing anything with electric vehicles?

GM is committed to producing electrically driven vehicles, including hybrids, plug-in hybrids, hydrogen fuel cell vehicles, and extended range electric vehicles. GM's most recent milestone was the production of the Chevrolet Volt electric vehicle with extended range. In January 2011, this exciting new vehicle was named AJAC's North American car of the year!

To learn more about the Volt, click here.

Where can I learn about advancements in GM engines including technology to improve vehicle fuel efficiency?

GM has a comprehensive strategy in place to increase fuel efficiency and reduce vehicle emissions. GM is currently improving the traditional internal combustion engine with advanced technologies that save fuel such as Active Fuel Management ®, six speed transmissions, and Variable Valve Timing. In addition, GM offers a number of flexible fuel vehicles that can run on E85 ethanol, a cleaner burning alternative fuel.

GM has also pledged a broad commitment to producing electrically driven vehicles such as hybrids, plug-in hybrids, hydrogen fuel cell vehicles, and extended range electric vehicles. Some of these vehicles are on the road today, and many more are yet to come when the technology is ready. To learn more about how to improve your fuel efficiency, click here.

Legal and Privacy
Miscellaneous
How do I update my contact information with General Motors of Canada Limited?

To ensure we have your contact and active vehicle information up to date, please contact our Customer Care Centre Monday-Friday, 8:00am to 11:00pm, Saturdays, 8:00am to 5:00pm EST

  • by calling our Customer Care Centre toll-free at: 1-800-263-3777 or 1-800-263-7854 (French)
  • by e-mail
  • by Live Chat
  • by mail at:
    • General Motors of Canada Limited
    • Mailcode: CA1 163-005
    • 1908 Colonel Sam Drive
    • Oshawa, Ontario
    • L1H 8P7
I (We) would like to request a monetary or vehicle donation from GM or one of its divisions. What do I (we) do?

As we are sure you can understand, General Motors of Canada Ltd. (GMCL) receives many requests for donations, both monetary and vehicle. At GMCL we are committed to doing our part and helping those in need; however, considering the number of requests we receive, it simply isn't possible to be able to support every request we receive.

At this time we can confirm that General Motors of Canada Ltd. has fully committed our charitable donation funds into a three-year corporate plan focusing on our communities. In order to ensure fair distribution of our contributions, GMCL makes our largest donations to central agencies like the United Way, who in turn provide assistance to organizations that help those in need across Canada.

Where can I find information on GM Careers?
For further information regarding employment opportunities with General Motors of Canada Limited (GMCL), please visit our Career Centre.
How do I get information on Sponsorships?

For more information on how to receive sponsorships, you are welcome to submit a written proposal to the following address:

  • General Motors of Canada Limited
  • c/o Peter Cornu, Promotions Manager
  • CA1 138-004
  • 1908 Colonel Sam Drive
  • Oshawa, Ontario
  • L1H 8P7
How do I get information about my vintage vehicle?

Information on your vintage vehicle can be processed through our Vintage Vehicle Services department. This information is provided on a research basis and includes all available data, such as option content, selling dealer, original paint and trim, production/shipping dates, production plant, engine number, quantities of the model produced/sold in Canada, and copies of Motor Vehicle Manufacturers specifications or sales data, as available. The availability of this information may directly relate to the vehicle's age. If you are interested in purchasing a vintage package, you are welcome to call Vintage Vehicle Services at 1-888-467-6853, Monday - Friday 8:00am – 5:00pm EST.

How do I get a replacement window sticker?

If your vehicle is the current model year or from the previous model year, you may obtain a replacement window sticker or invoice from your original selling dealership. If your vehicle is NOT a current model year or the previous model year, a duplicate window sticker is NOT available. However, Vintage Vehicle Services may be able to provide this information for a fee. Please contact Vintage Vehicle Services directly at 1-888-467-6853, Monday - Friday 8:00am – 5:00pm EST.

How do I contact OnStar ®?

Please contact OnStar ® directly at 1-888-4ONSTAR (1-888-466-7827) or press the Blue OnStar button in your vehicle. Further information may also be found at OnStar.

How do I contact SiriusXM?

If you have a problem with your XM Select on SiriusXM™, please call 1-877-438-9677 during the following business hours: Monday-Saturday 8:00am - 12:00am EST, Sunday 8:00am - 8:00pm EST or visit Siriusxm.ca.

I lost my keys and my key code. Where can I get the key code?

An authorized GM Dealer Parts department can obtain your key code. To locate a dealership near you, please click here.

You will have the option of searching by postal code, city or brand.

How can I find out the radio codes?

General Motors of Canada Limited (GMCL) does not retain radio code information. Please contact the Service Department of your local GM dealership who has procedures in place and should be able to assist you in this matter; however, charges for this service may apply.

To locate a dealership near you, please click here.

How do I find out what to do if my vehicle issues have not been resolved by General Motors of Canada Limited or my dealership?

General Motors of Canada Limited and its dealers are committed to making sure you are completely satisfied with your new vehicle. Please discuss any concerns with the Dealership Management at your GM authorized dealer. If your concern is not resolved, you may contact our Customer Care Centre at 1-800-263-3777 Monday – Friday, 8:00am – 11:00pm, Saturdays 8:00am – 5:00pm EST.

In the event that you do not feel your concerns have been addressed, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an information hearing before the arbiter.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), please contact CAMVAP directly:

  • by calling 1-800-207-0685
  • by writing to:
    • Mediation/Arbitration Program
    • c/o Customer Care Centre
    • General Motors of Canada Limited
    • 1908 Colonel Sam Drive
    • Oshawa, Ontario
    • L1H 8P7

**Please note: your inquiry should be accompanied by your Vehicle Identification Number (VIN).

How do I get information on joining the GM Fleet Program or information on my fleet of GM vehicles?

For details on our Fleet Program, please click here.

You can also contact the Fleet Command Centre directly via e-mail at fleetactioncenter@gm.com or toll-free call at 1-800-866-0313 Monday-Friday, 8:00am to 6:00pm EST.

How do I get a Compliance letter to take my vehicle across the border from Canada to the U.S.?

For our customers requesting a compliance letter for vehicles to be exported from Canada to the U.S.:

If this is for a personal move: Please contact our Vintage Vehicle Service department by calling 1-888-467-6853 within Canada, or 1-905-440-7689 from all other areas. Once contacted, Vintage Vehicle Services will determine if issuing a letter is possible or if the customer will have to follow the registered importer process on the NHTSA site.

If this is not for a personal move: For further information we would suggest contacting the National Highway Traffic Safety Administration (NHTSA).

Once you are on the site, you will need to obtain the HS-7 form and check box 3 (three). Please use this form, along with the required attachments mentioned on the form, when presenting to any customs officer or at the border. For further assistance please call 1-202-366-5291.

What do I need to export my vehicle to another country?

General Motors of Canada Limited cannot provide specific guidance and refers you to the government web sites for the country you want to export your vehicle to. Different countries have different regulatory requirements and you will need to fully understand the import requirements of the country you plan to export to.


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