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How to Icon How to Stay Connected Using Your In-Vehicle Vehicle’s Wi-Fi® Hotspot

Your vehicle’s available built-in Wi-Fi® Hotspot† helps you stay connected while you’re on the road. After it’s set up, you can use data to stream apps and connect up to 7 smart devices (depending on your vehicle) to the hotspot. You need an active OnStar® vehicle data plan to use the service. To purchase an OnStar vehicle data plan, press your blue OnStar button to speak to an Advisor or use your vehicle’s mobile app.†

How to Set Up Your Wi-Fi® Hotspot

You can set up your hotspot in three ways:  

Via Mobile App

1. Open the app and tap Controls.
2. Scroll down and tap Wi-Fi®
3. Here, you can:

a. Turn the hotspot on or off.
b. Update your Wi-Fi® name and password.

Via Web

1. Click your initials in the upper-right corner.
2. Choose Account Overview.
3. Select your vehicle.
4. Scroll down to Vehicle Settings (under Owner Resources).
5. Click Edit in the Wi-Fi® Hotspot section.

Via Centre Display
(Available for select 2017 and newer model year vehicles)

1. Tap the Wi-Fi® Hotspot icon on your centre display.
2. You can personalize your hotspot name, which is also known as the Service Set Identifier (SSID). 
3. You can set a new password. 
4. You can also turn the hotspot on or off. 

 

How to Connect Devices to the Wi-Fi® Hotspot

Here’s how to connect a device to the Wi-Fi® Hotspot 

1. Make sure your vehicle is on or in accessory mode.
2. Find the Wi-Fi® settings on your device.
3. Choose your vehicle’s Wi-Fi® Hotspot name. 

a. If you don’t know the name, check your vehicle’s Settings menu or push your blue OnStar® button for help. If you don’t know your hotspot’s name, try one of these: 

i. For select 2017 later model year vehicles, check your vehicle’s Settings menu for the Wi-Fi® name. 
ii. For 2016 and earlier model year vehicles, press the Phone button on your OnStar controls and say “Wi-Fi® Settings” after the prompt.
iii. Or, simply push the blue OnStar button and ask for help.
4. Enter your  Wi-Fi® Hotspot password.
5. Your device should now be connected to the vehicle’s  Wi-Fi® Hotspot. 

Related Links and Resources

Troubleshooting In-Vehicle Data/Wi-Fi Hotspot

About Vehicle Software Updates

Q&As

Do I have to be inside the vehicle to use the Wi-Fi® Hotspot?

No. You can connect devices from up to 15 metres outside the vehicle. However, the vehicle must be on or in accessory mode to use the  Wi-Fi® Hotspot. 

What kinds of devices can I connect to Wi-Fi® Hotspot?

You can connect up to 7 compatible devices, including phones, laptops and tablets. 

How do I buy data for my vehicle’s Wi-Fi® Hotspot?

To buy Vehicle Data plan for your vehicle’s hotspot, push your blue OnStar button to talk to an Advisor. You can also shop for plans by visiting your GM account online or through your vehicle’s mobile app. 

How can I reset my SSID and password?

Tap the Wi-Fi® Hotspot icon on your centre display to open the Settings menu. From there, you can change your Wi-Fi®  settings, including updating your SSID or password. You can also use your vehicle’s mobile app or press the blue OnStar button in your vehicle and talk to an Advisor.  

Why isn’t my data plan active?

If you recently purchased an OnStar Data Plan and it is not active, your plan may be pending. Contact an OnStar Advisor by pressing your blue OnStar button to get instructions on how to activate it. 

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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.

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