Bolt EV and Bolt EUV

RECALL INFORMATION

Bolt EV and Bolt EUV

RECALL INFORMATION

As part of GM’s commitment to safety, experts from GM and LG have identified the simultaneous presence of two rare manufacturing defects in the same battery cell as the root cause of battery fires in certain Chevrolet Bolt EVs. As a result, GM will be conducting a recall of Bolt EVs (2017-2022) and Bolt EUVs (2022) to address the risk of battery fires in these vehicles.

Bolt EV and Bolt EUV

RECALL INFORMATION

Bolt EV and Bolt EUV

RECALL INFORMATION

Bolt EV and Bolt EUV

RECALL INFORMATION

As part of GM’s commitment to safety, experts from GM and LG have identified the simultaneous presence of two rare manufacturing defects in the same battery cell as the root cause of battery fires in certain Chevrolet Bolt EVs. As a result, GM will be conducting a recall of Bolt EVs (2017-2022) and Bolt EUVs (2022) to address the risk of battery fires in these vehicles.

WHAT YOU SHOULD DO

WHAT YOU SHOULD DO

Out of an abundance of caution, GM will replace defective lithium-ion battery modules in Chevrolet Bolt EVs and EUVs with new lithium-ion modules. We will notify customers when replacement parts are ready. We are asking customers to take the following steps until the new remedy has been performed:

 

  1. Set your vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019-2022 model year) mode. Instructions on how to do this are available in the video below. If you are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed.
  2. Charge your vehicle more frequently and avoid depleting your battery below approximately 113 kilometers of remaining range, where possible. 
  3. Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.

 

If you have any further questions, contact our dedicated customer support team at 1-800-263-3777. (Monday through Friday from 8:00 a.m. – 9:00 p.m. EST, Saturday 8:00 a.m. – 5:00 p.m. EST.) or contact your preferred Chevrolet Bolt EV dealer for the latest information.

 

Charge Level Instructions

2017-18 Hilltop Reserve Activation & 2019-21 Target Charge Level Activation

2022 Bolt EV and Bolt EUV Target Charge Level Activation

December 21, 2021 Bolt Software Update

LATEST NEWS

LATEST NEWS

December 21, 2021

2017-2022 Bolt EV & 2022 Bolt EUV Software update

Chevrolet is expanding notification of the availability of an advanced diagnostic software package, which was previously announced November 19th to 2019MY owners only, to now include owners of 2017, 2018, 2020, 2021 and 2022MY Chevrolet Bolt EV & 2022MY Bolt EUVs who have not received their replacement battery module. This software update will allow owners of all Chevrolet Bolts to remove the parking and overnight charging limitations on their vehicles while we work on building replacement battery modules.

 

The new software automatically sets the vehicle's maximum state of charge to 80%, allowing owners to safely resume:

 

  • Charging indoors overnight;
  • Depleting their vehicle's battery below 113 km (70 miles) of range, resulting in greater overall vehicle range compared to GM's prior interim charging guidance; and
  • Parking indoors after charging.

 

This software is not the final recall remedy and affected owners will be notified when battery modules are available for replacement.

 

Owners of 2017-2022MY Bolt EVs & 2022MY Bolt EUVs who have not received their replacement battery module or had the advanced diagnostic software installed should schedule a service appointment at their preferred Chevrolet EV dealer to have the software installed as soon as possible.

 

Until the software update is completed, owners should continue to follow the previous guidelines, which are outlined in the WHAT YOU SHOULD DO section on this page.

 

November 19, 2021 Bolt Software Update

LATEST NEWS

LATEST NEWS

November 19, 2021

2019 Model year Bolt EV update

As battery module replacements continue under the previously announced recall, Chevrolet has informed owners of 2019 Chevrolet Bolt EVs who have not received their replacement battery module that it will begin installation of a software update that will allow owners to remove the parking and overnight charging limitations on their vehicles while we work on building replacement battery modules. We expect that this software update will be available for all other Bolt EV and EUV owners in the recall population in the coming weeks.

 

The new software automatically sets the vehicle’s maximum state of charge to 80%, allowing owners to safely resume:

  • Charging indoors overnight;
  • Depleting their vehicle’s battery below 113 km (70 miles) of range, resulting in greater overall vehicle range compared to GM’s prior interim charging guidance; and
  • Parking indoors after charging.

 

This software is not the final recall remedy and affected owners will be notified when battery modules are available for replacement.

 

Owners of 2019 Bolt EVs who have not received their replacement battery module should schedule a service appointment at their preferred Chevrolet EV dealer as soon as possible to have the software installed.

 

Other model year owners will receive a letter from GM when the software is available for their vehicles. In the meantime, these owners should continue to follow the previous guidelines, which are outlined in the WHAT YOU SHOULD DO section on this page.

September 20, 2021 Chevrolet Bolt EV Battery Production Resumes

LATEST NEWS

LATEST NEWS

September 20, 2021

Chevrolet Bolt EV Battery Production Resumes

LG battery cell and module production resumes with updated manufacturing processes

Battery module replacements to begin in late 2021

GM to introduce new advanced diagnostics software

General Motors today outlined a comprehensive action plan to ensure that customers can safely and confidently drive, charge, and park the Chevrolet Bolt EV and EUV. The action plan includes both hardware and software remedies, some of which are in place with immediate effect.

 

“We’re grateful for the patience of owners and dealers as we work to advance solutions to this recall,” said Doug Parks, GM executive vice president, Global Product Development, Purchasing and Supply Chain. “Resuming battery module production is a first step and we’ll continue to work aggressively with LG to obtain additional battery supply. In addition, we’re optimistic a new advanced diagnostic software will provide more convenience for our customers.” 

 

New battery production

LG battery plants in Holland and Hazel Park, Michigan, have resumed production. In addition, LG is adding capacity to provide more cells to GM. As a result, replacement battery modules will begin shipping to dealers as soon as mid-October. The root cause of the rare circumstances that could cause a battery fire is two manufacturing defects known as a torn anode and a folded separator, both of which need to be present in the same battery cell. LG has implemented new manufacturing processes and has worked with GM to review and enhance its quality assurance programs to provide confidence in its batteries moving forward. LG will institute these new processes in other facilities that will provide cells to GM in the future.

 

Prioritized battery replacement

GM will continue to prioritize Chevrolet Bolt EV and EUV customers whose batteries were manufactured during specific build timeframes where GM believes battery defects appear to be clustered. The company has established a notification process that will inform affected customers when their replacement modules will be available.

 

Advanced propulsion battery components installed by authorized Chevrolet EV dealers as a part of the remedy procedure prescribed under the High Voltage Battery Safety Recall will be warranted by General Motors of Canada Company for 8 years or 160,000 kilometer, whichever comes first, from the date of installation, in accordance with the terms, conditions, and limitations contained the New Vehicle Limited Warranty booklet provide at the time the vehicle was first delivered in Canada. See the below FAQ “Can GM provide more specifics related to the warranty?” for additional important information.

 

New advanced diagnostic software

Within approximately 60 days, GM will begin launching a new advanced diagnostic software package that will increase the available battery charging parameters over existing guidance. The diagnostic software will be designed to detect specific abnormalities that might indicate a damaged battery in Bolt EVs and EUVs by monitoring the battery performance; alerting customers of any anomalies; and prioritizing damaged battery modules for replacement. This new software, which will be provided to all Bolt EV and EUV owners, requires dealer installation. Owners will be able to start to schedule installation at their Chevrolet EV dealer in approximately 60 days.

 

Guidance on parking

If customers are following GM’s instructions issued under the WHAT YOU SHOULD DO section on this page, they can park in a location of their choice. In an abundance of caution, GM recommends customers leave ample space around their vehicle wherever they choose to park. GM is not aware of any fires that have occurred where customers followed this safety guidance, in parking decks or otherwise.

SEARCH FOR GM RECALLS

FAQS

What is the defect in recalled batteries?

The problem consists of two LG manufacturing defects (a torn anode tab and folded separator) that, in rare circumstances, can simultaneously present in a single battery cell in the LG battery module.

When do you expect to have all the recalled vehicles repaired?

We are working aggressively with LG to adjust production to have replacement modules available as soon as possible.

Can GM provide more specifics related to the warranty?

General Motors of Canada Company will provide for repairs due to materials or workmanship during the Warranty Coverage Period (as described below) to the new or refurbished advanced propulsion battery components (the “Covered Components”) installed by authorized Chevrolet EV dealers as a part of the remedy procedure prescribed under the High Voltage Battery Safety Recall issued by GM (the “Warranty”). The Warranty Coverage Period begins on the date of installation* of the Covered Components and ends at the expiration of 8 years or 160,000 kilometer, whichever comes first (the “Warranty Coverage Period”). Warranty repairs, including parts and labour, will be made at no charge and will be performed using new, remanufactured, or refurbished parts, as determine by GM in its sole discretion, with an energy capacity (kWh storage) level appropriate to the vehicle’s age and mileage in accordance with the terms, conditions, and limitations contained the New Vehicle Limited Warranty booklet provide at the time the vehicle was first delivered in Canada. The Warranty is transferable at no cost to any subsequent person(s) who assumes ownership of the vehicle within the Warranty Coverage Period. To obtain warranty repairs, take the vehicle to an authorized Chevrolet EV dealer handling your vehicle within the Warranty Coverage Period and request the needed repairs.

 

*The date of installation can be found on High Voltage Battery Safety Recall repair order provided to the vehicle owner at the time of the repair or by contacting GM or your dealer.

What confidence does GM have that the replacement modules won’t have the same defects?

GM will only begin replacing battery modules in customer vehicles when GM and LG are confident in the safety of LG’s product.

I moved and no longer live near a dealership who can work on EVs. What am I supposed to do?

Our customer support team is here to work with you (chat or phone) and help you locate the nearest certified Chevrolet EV dealer when parts are available or for other service needs.

When will parts for my vehicle be available?

We are working aggressively to have replacement modules available as soon as possible. We understand that waiting can be frustrating. We will notify you through direct mail, and if you have asked, we will also notify you through email, when replacement parts are ready.

Where can I continue to check for updates or information on my vehicle?

We are working to add information and update frequently asked questions regularly on this web site.

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OWNER’S MANUALS

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Bolt EV

Bolt EUV

  • Manufacturer's Suggested Retail Price, includes freight, $100 air conditioning tax and dealer fees. Licence, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details.

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  • Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • 2021 Bolt EV fuel consumption estimates based on GM testing in accordance with Government of Canada approved test methods. Refer to www.nrcan.gc.ca for details. Your actual range will vary based on several factors, including temperature, terrain, battery age and how you use and maintain your vehicle.

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  • Requires available 3.6L engine and Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Bose is a registered trademark of the Bose Corp.

  • To avoid the risk of injury, never use recovery hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner’s Manual.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Bose is a registered trademark of the Bose Corp.

  • To avoid the risk of injury, never use recovery hooks to tow a vehicle. For more information, see the Recovery Hooks section of your Owner's Manual.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Connected Navigation and real-time points of interest only available on properly equipped vehicles. Device data connection required. Map coverage available in the U.S., Puerto Rico and Canada. A select service plan is required. See onstar.ca for details and limitations.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Bose is a registered trademark of the Bose Corp.

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  • Manufacturer's Suggested Retail Price does not include freight, air conditioning charge or tire fee (if applicable). License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Dealers are free to set individual prices. See dealer for details.

  • Always use seat belts and child restraints. Children are safer when properly secured in a rear seat in the appropriate child restraint. See your vehicle Owner’s Manual for more information.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Bose is a registered trademark of Bose Corporation.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Connected Navigation and real-time points of interest only available on properly equipped vehicles. Device data connection and a select service plan required. Map coverage available in the U.S., Puerto Rico and Canada. See onstar.ca for details and limitations.

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